My Resume

Professional Summary

JASON MCGOUIRK

www.linkedin.com/in/jason-mcgouirk

Professional Summary

Strategic IT and Cybersecurity Executive with 20+ years of leadership across federal, defense, and Fortune 500 environments. Proven ability to modernize infrastructure, build and lead global high-performing teams, and align technology strategy with business goals. Expertise in enterprise service delivery, IT operations, cyber resilience, and digital transformation. Known for delivering measurable impact—cutting downtime, boosting productivity, securing multimillion-dollar initiatives, and enhancing customer satisfaction. Trusted advisor to executive leadership with deep knowledge of cloud, SRE, DevSecOps, ITIL, and risk management. Holds active TS/SCI clearance with a track record supporting classified missions and national security initiatives.

Core Competencies

Professional Experience

Cybersecurity and Infrastructure Security Agency (CISA) – Pensacola, FL Jul 2016 – Mar 2025

Chief, IT Operations & Cybersecurity

Led enterprise-scale IT operations for a national security agency, overseeing 90+ staff across 24/7 operations centers. Drove modernization, reduced outages, and improved service delivery and security posture.

Cut incident response times by 45% and major incident duration by 40% using OpenText and real-time observability.
Built CISA’s first SRE team and implemented DevSecOps, ITIL, and SAFe Agile across teams.
Boosted CSAT from 50% to 85% in four months by automating IAM (ServiceNow, SailPoint), streamlining operations, and enhancing dashboard visibility.
Reduced account provisioning from 2 weeks to 2 hours, saving 1,200+ labor hours annually.
Improved SLA compliance from 68% to 93%, and first-contact resolution from 28% to 72%.
Promoted 3 times and awarded $50K+ in performance bonuses.

Defense Information Systems Agency (DISA) – San Antonio, TX Apr 2012 – Jul 2016

Deputy Director, IT Operations & Cybersecurity

Directed a 24/7 Network Operations Center and IT support team of 85 technicians, serving 5,000+ clients across DoD networks and the White House.

Achieved 99.94% uptime while reducing incident acknowledgment time by 40%.
Secured $18M+ in funding and drove initiatives for national operations center modernization.
Increased SLA compliance from 65% to 92% and cut ticket backlog by 55%.
Authored SLAs, reduced client disputes by 60%, and improved cross-agency service interoperability by 35%.
Earned 3 promotions, $25K+ in bonuses, and placed on the executive leadership track.

91st Network Warfare Squadron – San Antonio, TX Aug 2008 – Apr 2012

Director, IT Operations & Cybersecurity

Led support for classified cyberspace operations (CNE/TNE) aligned with national defense missions.

Delivered 24/7 cyber mission support with zero failures; improved efficiency by 40%.
Managed $20M+ dollar offensive cyber weapons systems and advised on cyber doctrine.
Briefed senior defense/intel leaders and improved inter-agency coordination and reporting.
Boosted professional development participation by 65% and received 5 “Civilian of the Quarter” awards.

Wachovia Data Center – San Antonio, TX Mar 2008 - Aug 2008

Senior Server Analyst

Oversaw 3,000+ enterprise servers and participated in M&A system integration.

Increased SLA adherence from 70% to 94% via ITIL-aligned process improvements.
Reduced server recovery time by 35% and cut manual workload by 40% through scripting and automation.

United States Air Force May 2000 - Apr 2008

NCOIC, Communications & Cyber Operations

Managed global IT and cybersecurity operations supporting combat readiness and classified systems.

Led 20+ technicians in cyber defense and system support, improving team certification rates by 60%.
Achieved 100% mission uptime and zero security violations during multiple operations.
Earned “Outstanding” annual ratings and “Distinguished Graduate” from Airman Leadership School.

Certifications

Certified Information Security Manager (CISM) | ITIL Foundation Certification | ISC2 Certified in Cybersecurity (CC) | CompTIA Security+, Network+, A+ |HDI Desktop Support Technician | Project Management Professional (PMP) – In Progress | Certified Information Systems Security Professional (CISSP) – In Progress

Professional Development

Education

Master of Business Administration (MBA), Management Computer Information Systems, October 2015

Park University – Parkville, MO | Delta Mu Delta-Business, International Honor Society, 4.0 GPA

Bachelor of Science, Computer Information Systems Management, May 2011

Park University – Parkville, MO

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